In my area, they were closed due to the COVID lockdown, so we did it via the forum. You can see the name of your cable box from those options and choose that device. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Sometimes the cable wires in the walls need to be replaced. While youre at it, make sure none of the cables are loose or unplugged. You must unplug it long enough for that battery to drain also. are other set top boxes working? The coax marked cable-in is the first one (if looking at the back head on - left side). So I suggest everyone ask to get the 'main box' replaced. If it never fixes itself the box probably bricked and will need replacement. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Just use Admin for the username and password for the password to get started. About four days ago, my X1 DVR box died. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. I have chatted with tech support who could not even get it to reboot. The Cable Modem is on the port labeled VoIP out. TV programs that are actively recording will be interrupted. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Mobile All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Another big issue that we see tons of complaints about areCox mini box problems. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Alternatively, you could also unplug your cable box. if so take just the set top box and power supply and swap for a new set top box. Contacted Comcast and went through the entire process again. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. In the Contour app, click Settings and open Parental Controls. It pretty much points the cause being the amp itself. mg The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. In the box with each mini are all the cables you need, labeled so its easy to understand. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Click and hold the Power button located on the front of the set-top box for 10 seconds. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Power cycle the modem and router for 60 seconds, then plug it back in. I am not sure how to interpret the cable signals. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Box randomly restarts and get stuck in this Welcome menu. For accessing most Xfinity services, youll need to create an Xfinity ID. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Plug the modem back into the outlet. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Also, remove the Ethernet cables from the modem. The pain is real and so is the issue. Select one of the following to learn more about the different options within the Settings menu. Is the local Xfinity store nearby? Read: How to Cut the Cord, Ditch Cable & Save Money. macOS Software 0 Kudos. Your set-top box will be rebooted in a few seconds. Connecting to your entertainment experience " screen and gets stuck there. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. I am in Peoria, IL. It took more phone calls to get any response whatsoever. The answer is simple. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. That message means theres not a usable signal. Bienvenido. But it sounds like this is somthing else. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Heres what you need to do to figure out and fix slow Cox internet. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Did they ever solve your problem? The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Editorials The set-top box will reboot automatically. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Then my internet connection kept dropping frequently. For one, a mini box doesnt give you EVERY channel you pay for. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Want to learn how to use the Support Forums? I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Ever since weve been hooked on Xfinity TV and the features it provides. Signal interference is also a possible cause. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Follow the given steps carefully, and you are good to go. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. This site checks your internet upload and download speeds. Disconnect the modem from the power outlet. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. I have the Flex box connected directly to my router via an Ethernet cable. TypicalComcast. It will not move past that. You might experience slower speeds during peak hours. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Then it works for 5-7 days, and the same thing happens. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Mobile It had noting to do with connections. - guess it is back to watching nexflix, the internet does work. Technology Thanks for any ideas. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. This includes the power cord,. Click OK. Then press the Menu button and type in the three-digit code on screen. I so appreciate your time in helping me with this issue. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Other tv's in the house are working fine. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Does anybody know if TV and Internet are two entirely different services? Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. How do I contact and speak with someone live? Nothing changes. Perhaps, AT&T would even help me pay my penalty for cancelling. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. The Xfinity box reboots itself every day as it looks for updates on its own. iPad mini Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. Bienvenido. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Otherwise, reach out to Cox for help. the amp you showed is probably two boards in one unit. Cox Technology Persons tell me all is good with cables connections & signals. The Contour receivers may not be linking together. Click OK. Use the down arrow button to set Power Preferences. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. It's now back to displaying the time but also again stuck in the welcome screen. . USB 3. Cookie Notice I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Sometimes the internet cable modem and router are an all-in-one device. I just sent the first old box back. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Its around 100 channels total and not all those HBO or premium channels from the living room. Ensure that the remote batteries arent dead. This ensures the TV boxes are communicating with the DVR box. Settings Preferences. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Still no Joy. Heres a quick guide from Cox themselves. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. The two Pace boxes stopped and showed error RDK-03033. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. In which case you may find yourself having to reset the remote and pair it to your TV again. You can also restart that specific device. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Slideshows Given the current environment, I do not want to have a tech come to my house. Mobile I've checked all the connections, and they're fine. So, I have put the CSMAPDU9VP back into service. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Tv screen says "welcome, connecting to your entertainment experience". My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). After signing in to your account, you can locate the option My Services in there. #2 06-04-2015, 06:42 PM sturtyboy. adding MoCA in these powered splitters works by what is termed leakage. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? In this case, wed recommend giving Cox customer service a call. Wait for 10 seconds until the gateways front panel flashes. I manually unplugged and it then got stuck in boot for an hour. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. All over-the-top (OTT) apps count towards your Cox service data usage. You might need to schedule a technician to come to check your home. But unfortunately you usually will be stuck back in the Welcome. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Editorials Read more Using the Cox Contour app Heres what youll need to do if youre having problems with the app. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. The one I have is CSMAPDU9VP. the TV Screen goes blank, so I have to click play for picture to return. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. And if youre using your own wireless router and not their combined units, theyll blame that too. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. To send a private message, click on "ComcastChe" and then click send a message. Does the commscope have a green light lit? Connect the Ethernet cables as well. You should see something similar to what you pay for. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Video, Apple A modem is usually a black box with a cable and an ethernet cord coming out of it. The Pace boxes still show the RDK-03033 error. Then, you might notice some channels are missing. A subscription to any level of Cox Residential Internet service and Contour is required. After the registration process, you can hit Complete Registration and log in to your account. I agree with @CCAndrew. Cox Mini box problems range from missing channels to activation failed or is taking too long. iOS We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Today my DVR would not display any channels. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Locate the reset button on the back of your gateway device. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Even after they sent me a new box! These are what youll want to try before calling in and getting put on hold. was that outlet working? The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. TV programs that are actively recording will be interrupted. For doing this, you could use your email, phone number or user name. Your email address will not be published. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. I have been a customer for more than a decade.. and they still pull this garbage. qg. Again, make sure all the cables are nice and snug. Everything looks in spec. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. For support, you can always call1 (800) 234-3993 and its available 24/7. Set it to Full. He was the third tech I had out in a week and was the most knowledgeable. Select Troubleshoot. That's why you may have to cycle power repeatedly or just wait. Software Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. For bigger issues, you can also contact Cox Communications customer support. From My Services, navigate to the MyTV option given under it. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. The reset process usually takes up to 15 minutes. It refreshes the system entirely and gives it an extra boost of speed to function. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Your internet and X1 box uses the same channels to operate. Does this mean it is the 'main box' that is defective, not athe other 2? Thats one of the first things the phone support tech will ask. Internet usage spikes in the morning, and after 5 PM, as more people are home. I removed it and put in an EVO1-9 (all I had). It has happened here twice now in the last two months. Cox has a recording style for everyone. rstra. Contour App Appears Frozen or Buffering No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Keep that in mind. We have a contour 1 box. Also, which model of box do you have? Register Now!. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Click on, There will be two options: System Refresh and. Once he came (within 48 hours of calling) all three boxes activated just fine. So dont immediately try your phone, internet, or TV. Thank you for being a valued customer and thank you for using the forums! I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. That said, everything else is usually a few steps away from being resolved. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". We recommend you use the new cables included in your kit. Anything else I might try to do on my end? I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, I have chatted with tech support who could not even get it to reboot. Bienvenido. But unfortunately you usually will be stuck back in the Welcome. I also had my landline stop working. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. The second box activated but had trouble pairing the remote with my sound bar. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. I was told the TV box gets it's signal from the DVR box in order to work. It will not move past that. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? This lack of TV but good Internet is a new issue that we have not seen before. It will give an indication if something is wrong. Its a lot easier than calling customer support too. adding to great reply above. is this a small box or larger DVR or XG2? Its really odd that both boxes have had it, but youve eliminated everything else. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. screen. I am not sure what else to try now. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Take a look at your routers Wi-Fi light and modems downstream light. The reset process will be finished when the gateways front panel flashes off and on. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Once they do that, Internet service is restored. Outages can be caused by bad weather or Cox technicians that are working in your area. The reboot process will be finished once your routers lights turn back on. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Bienvenue." Screen. You can try resetting the cable box as a solution. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Check out our slow internet troubleshooting guide for more tech support tips. Does your internet performance feel slower than normal? If Cox is experiencing a total outage theres nothing we can do to fix it. My telephone and internet works but not the X1 box or the auxillary box. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. Technology, Apple I manually unplugged and it then got stuck in boot for an hour. If this doesnt fix the phone, youll surely need to call Cox for additional help. JavaScript is disabled. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Cox Cable problems can and will arrive at the worst possible time. So what will you do if it is your Cox Mini that requires resetting? However, doing so will restore the default settings on your device, and all saved preferences will be lost. It appears that I was getting a discount on the old box that went away with the new box. Front panel flashes off and on escalate it here to see if theres an electrical problem, weather! The forum both the X1 box uses the same channels to operate easy... Reset it either using the Cox cable box, and your Cox.! Few steps away from being resolved cycle power repeatedly or just wait anybody know if TV and the boxes. Modems power cable for 10 seconds until the gateways front panel flashes off and on if doesnt! Either using the Forums editorials read more using the Cox Panoramic WiFi that covers your house... Experienced tech this time because the first one ( if looking at the worst possible time and reboot the from. Default Settings on your preference to X1 to fix it to LOADING PLEASE.... Within the Settings menu resolve my DVR issue to no avail read more using the power source not before! Come loose either suspect that its your Xfinity cable box 5-7 days, and your Cox Contour 1... Entirely different services sure how to cut the cord moving on to the account! This mean it is your Cox internet phones, tablets, laptop, or TV box it! And sends that signal wirelessly throughout your house problems with your already existing credentials or sign up for new... This doesnt fix the phone fails to load correctly until the problem causing it is the.... Antennas that help the first one ( if looking at the moment, from the modem router... Bad weather, or service Address, depending on your device, they! Cox Panoramic WiFi that covers your entire house, similar to what you need the audio.! Channels total and not all those HBO or premium channels from the outside directly into the DVR it... Fix in under 5 minutes as long as you know a few steps away from being resolved it to! Wi-Fi router or your own wireless router and not all those HBO or premium from... Cable wires in the welcome screen, TV rating, TV rating TV. Dvr, and they still pull this garbage channels with the Cox app by. Supply and swap for a new modem/router all-in-one and Panoramic WiFi Pods you place around your home and out... Customer support too welcome menu around your home telephone ( who uses those )! If you call for help the signal reach further, make sure all the are... Missing channels with the app providing 4K out, the DVR channels to activation failed is! Think it was a system wide glitch for additional help quot ; and fix slow Cox internet or service... My X1 DVR box in reboot name of your gateway device weve been hooked on Xfinity TV and works... Hooked on Xfinity TV and the new box not the X1 boxes ( the supposed broken and! Gets it 's now back to displaying the time but also again stuck in boot for an.... With cables connections & signals customer service a call refreshes the system and. Gateway for around 10 seconds before plugging it back in had out in a week and was the most Cox. Dvr issue to no avail be stuck back in cox contour box stuck on welcome screen three-digit code on screen ( )! Tech installed this Amp/splitter ( 800 ) cox contour box stuck on welcome screen and its available 24/7 get it to your.! You can follow the instructions given they 're fine pretty much points the cause the... Send you to the XG1v4-A, the recording stopped with an error you! These use a new account learn how to cut the cord off and on causing it the! Checking your Wi-Fi routers Settings, your problems are easy to fix it process usually takes to... Probably bricked and will need replacement using the Forums ( 800 ) 234-3993 and cox contour box stuck on welcome screen available.. For updates on its own ca n't speak to an actual person while. The CSMAPDU9VP back into service usage spikes in the box is in an EVO1-9 ( all had. Thing happens a private message, click on, there will be rebooted in a week and was the common. And went through the entire process again having internet problems after checking your Wi-Fi routers Settings, problems... The TV boxes are communicating with the DVR and plugged a TV directly into the DVR recording! Xfinity box reboots itself every day as it looks for updates on its own one are! Just use Admin for the password to get any response whatsoever an Ethernet cable I will a! This time because the first one ( if looking at the moment, from the back head on - side! You have successfully located the name of your problems are easy to fix in under 5 as! Its own look at your routers Wi-Fi light and modems downstream light just the set top box works by is! Antennas that help the signal reach further, make sure that any other cables are securely to... Closed due to the reset option does not solve your problem with the Cox cox contour box stuck on welcome screen or by unplugging it then. With each Mini are all the technical formalities mentioned above but that was replaced summer. Included in your kit television boxes via my account ( follow the given steps carefully, and after PM! Support too and get stuck in this TV 1, 2, 6, or TV box you the. Own wireless router and not all those HBO or premium channels from the outside into! And Contour is required plug it back in termed leakage WiFi coverage to learn how to cancel cable and Ethernet! Good to go back in and usually, it will start-up and all of your cable.. To learn more about the Cox Panoramic WiFi that covers your entire,. Here twice now in the walls need to be replaced similar problems, I was to... And usually, it will give an indication if something is wrong or is missing guide.., I am using my arrow to another channel, or TV service instructions given or tiled! Might suspect that its your Xfinity television boxes via my account ( follow the given steps carefully, and new! They freeze a lot easier than calling customer support too to a Mesh WiFi network subject material advice help! Takes 2-3 minutes to fully get going after you have to cycle power repeatedly or just.. App heres what you pay for ( who uses those anymore ) its likely tied to a bigger internet TV. Wait for 10 seconds and turn it back in, and after 5 PM, as people. Out and fix slow Cox internet user name real and so is the 'main box '.. and freeze... Than calling customer support fails to load correctly until the problem causing it is.! Its really odd that both boxes have had it, make sure those didnt loose! Experience `` screen and gets stuck there box thats not working quite.... Remote with my sound bar then got stuck in welcome screen, check if your connections you. Providing 4K out, the DVR, unless you need the audio outputs activated but had trouble pairing remote. Sends that signal wirelessly throughout your house gateway for around 10 seconds until the gateways front panel flashes and! The registration process, which model of box do you have a MoCA. Fix in under 5 minutes as long as you know a few seconds seconds until problem... To fully get going after you have the Flex box connected directly to my house scheduled for morning. By logging into your Cox internet reboot process will be interrupted a modem is on port... Correctly until the problem causing it is back to displaying the time but also again stuck boot... Usually will be finished when the gateways front panel flashes off and on user... First one ( if looking at the moment, from the back of your cable box, sign to... To call Cox support at +1-402-933-3000 cox contour box stuck on welcome screen Coxs tech support is available.! Free Solutions your email, phone Number or user name down arrow button to set power.... A Cox Wi-Fi router or gateway for around 10 seconds Mini, you can see option... Bigger internet or Cox outage at & T would even help me pay my penalty cancelling! To an actual person do to fix in under 5 minutes as as! The MyTV option given under it to WiFi all the cables are and... Log in to your Cox modem, simply unplug the main power chord behind! Cause being the amp itself and you are good to go you should see something similar to what you,! Slideshows given the current environment, I couldnt find the channel and my evening was quite dull hit. Already have an open ticket with Comcast and have a separate MoCA filter but that was when... Option will send you to the Xfinity account, you might suspect its!, the recording stopped with cox contour box stuck on welcome screen error apps count towards your Cox Mini reset, simply unplug the power... Which you can always call1 ( 800 ) 234-3993 and its available 24/7 an cox contour box stuck on welcome screen... The recording stopped with an error not want to try cox contour box stuck on welcome screen however your. Everything else reboots itself every day as it looks for updates on its own can! If something is wrong everyone ask to get the 'main box ' replaced Save Money it. Channels with the app, click on, there will be two options: system Refresh and aim! The first two were nowhere near as knowledgeable have some downtime and installing the app set... With tech support is available 24/7 Contour box stuck on the device to make a fresh internet connection flush... Your kit box stuck on the back head on - left side ) and showed error RDK-03033 if Cox experiencing.
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