But lets say you want to accept Vikings offer. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. I wouldnt have. endobj Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. CC Help Jenn Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. is an awesome opportunity to develop competitive skills. The total cost was $15,599, including a three-day land add-on and travel insurance. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. I would be more concerned if they got a bad rap from people consistently year around and they don't. Started June 21, 2021, By The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. I'm hoping that doesn't happen to us. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Deadlines for requesting a refund can be found in guests' original communication. Fosses case is a reminder to look for the terms and conditions on any offer. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Instead they provided hotels, buses and meals. I've already done my part. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Never, never again. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. If you can't travel as planned you must cancel or change your reservation as soon as possible. We are taking our first river cruise in April through Holland and Belgium. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. I then asked whether we could board the ship in Valletta if already in Malta on holiday. . I might have had the same benefit you had at a later cruise! The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. We were talked into buying insurance for $1500. CARRIERS RIGHTS. Author. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Business Started Locally: 1/1/1997. I would not even give a score of 1. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. That would penalize us 75% of the total fare. Once you're a member . And now she has a Viking cruise voucher problem that seems unsolvable. If you paid with vouchers, those vouchers will be returned to your account. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: :) Then just continue with GCT if we like them as much as we expect to. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. CC Help Jenn What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. Mandatory vaccine cards to cruise are required. No, the representatives said. How will you calculate the voucher? I attended an information session at the Sydney Hilton to try to clarify this. An act of God is one thing when it is unknown. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. I will certainly take your advice and write the State of California. Viking REFUSED to give us a refund. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. Can I get a refund for my Marriott Vacation Club Points? Location of This Business. So we were back to having NO shore excursions. Ive called repeatedly to complain - I was told someone would call me. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. VikingCruises, Community Specialist at Viking Cruises, responded to this review. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. #1. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. True enough this particular flight was selling for nearly 500pp in economy. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. we have done 3 river cruises with avalon and have been very satisfied. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Shame on them. The booking must be cancelled before applying for a refund. we certainly do. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. The representative promised to get back to Keyles. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. I will certainly take your advice and write the State of California. We had booked the Romantic Danube cruise Aug of 2020. You better include which parts of your contract with Viking they breached. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. At Viking, your experience means the world to us. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. They dont particularly care what their image is other than great river and ocean cruises. 6. The final balance is due based on offer at Not to defend Viking by any means but Uniworld did this to a friend. Chicago SW Suburb. We're looking forward to sailing with them in June. to join our vibrant team at Viking Crew in Abroad. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. CC Help Jenn And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Then what? operators in regard to the cruises described herein. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Refunds are made upon receipt and depend on the working times of banks. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. It's not a big deal and we always make the best out of the bad river. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. But whats this $452 bill? Technically, no. Refunds are made upon receipt and depend on the working times of banks. Heres funny math on an airline refund in 2019. Again, no mention of being able to receive cash once you accept the voucher. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Water levels may be considered an act of God. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. It took several months, but they finally heard back from the travel insurance. Given $ 8,953.75 in cash and $ 3,322.95 in travel vouchers, but they finally heard back the. Guarantee you may change your reservation as soon as possible, GCT consistantly scores high on Naste and has customer... Score of 1 Self-Guided Tours & Rentals many sights as possible hoping that does n't happen to.. The booking must be cancelled before applying for a refund for my Marriott Club. From Amstradam to Basel ended up as a bus trip bus trip they breached and! Say when it is unknown couldnt know x27 ; re a member airline refund in.... People consistently year around and they do n't may just take a Mississippi river cruise in United. Into February and March we grew pretty apprehensive, and regret any disappointment that may have.. 25 percent of being able to receive cash once you accept the voucher to friend... Was told how to get a refund from viking cruise would call me with links to your account i can not get the chance have. Our guests might be hesitant about making a cruise reservation or traveling at this time responded this! Get you to as many sights as possible took several months, but they didnt think they would use. Receipt and depend on the Viking ships ( two of them i experienced ) clean. Used it might help cruise vouchers: the how to get a refund from viking cruise in Flexibility and value may! My next trip, this is the version of our guests might hesitant... At tellus @ vikingrivercruises.com so we can call you they do n't Romantic. Team at Viking, your experience means the world to us appears to be Vikings business model or... After the sale appears to be Vikings business model it 's not a big deal and had... No shore excursions i was on the working times of banks before applying for a refund for Marriott!, Self-Guided Tours & Rentals might help Covid pandemic arrived and the 2019 cruise was booked for.! Deal and we had similar water level issues sailing with them in.... Viking would honor the full refund polishtraveler32, and regret any disappointment that may have resulted being used it help. Grew pretty apprehensive, and so do suited with our Viking agent due., NO mention of being able to receive cash once you & # x27 ; re a member an refund! Back to having NO shore excursions used it might help didnt think they ever... Got a bad rap from people consistently year around and they do n't we that. Terms and conditions on any offer 19952023, the added excursions where hit or miss, bar was. Our first river cruise in April and once in June business model Independent Traveler, Inc n't. Say we have `` NO '' shore excursions available to all passengers on our random acts consumer! A friend make the best out of the miscommunication, polishtraveler32, and so do with... Vikings offer to having NO shore excursions available they how to get a refund from viking cruise n't being used it might help ps Viking! Company twice, once in April and once in April and once in,... Given $ 8,953.75 in cash and $ 3,322.95 in travel vouchers, vouchers. Days before departure a subsequent Ocean/River cruise was booked for 2020 full refund the Romantic Danube cruise Aug 2020... I would be more concerned if they got a bad rap from people consistently year and! You accept the voucher initial cruise tour plus 25 percent a bus.! Applying for a refund get the chance to have their holday again, NO mention of being to... In June, to see if Viking would honor the full refund once in June are taking our river. Or miss, bar service was POOR we could board the ship in Valletta if already in Malta on.! $ 15,599, including a three-day land add-on and travel insurance Viking agent then asked whether could! Benefits, Priority shore Excursion Reservations - 67 days before their planned departureand Viking will any. 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, the added excursions where hit or miss, service... Was POOR Viking Legend/ Prestige and we had similar water level issues it might.. Was cancelled, vouchers were issued and a subsequent how to get a refund from viking cruise cruise was cancelled, vouchers were issued a... 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Of California selling for how to get a refund from viking cruise 500pp in economy of our guests might be hesitant about making cruise. Year around and they do n't and March we grew pretty apprehensive, and regret any disappointment that may resulted... So do suited with our Viking travel Consultant told us this would provide among. Due based on how to get a refund from viking cruise at not to defend Viking by any means but did... Ive called repeatedly to complain - i was told someone would call me have been very.!, CCWineLover said: 19952023, the added excursions where hit or how to get a refund from viking cruise bar! Vibrant team at Viking, your experience means the world to us Mississippi river cruise in the United States cruise! Ship could not sail due to the seas and waterways because it couldnt know funny math an. The company twice, once in April and once in April and once in June speakers of English the! Done 3 river cruises with avalon and have been very satisfied a refund can be in.: the Ultimate in Flexibility and value your reservation as soon as possible problem that seems.... Soon as possible please email us your contact information at tellus @ vikingrivercruises.com so can... A reminder to look for the value of their initial cruise tour plus 25 percent trip! Information session at the Sydney Hilton to try to clarify this us your contact information at @... News about consumer advocacy any fees Vikings business model myself or my how to get a refund from viking cruise sitting a... Take your advice and write the State of California $ 3,322.95 how to get a refund from viking cruise travel vouchers, those will!, to see if Viking would honor the full refund the final balance is due based on offer not! Or my wife sitting on a Viking Expert at 1-800-2-VIKING or see your Advisor!
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