However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures. In 2020, there were 40 accidents around the world five fatal resulting in 299 deaths. Etihad Airways 3. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff. This cookie is set by GDPR Cookie Consent plugin. And again, no response from Iberia customer service! My husband & I left from JFK for our cruise. Passengers state that seat comfort, food quality, and staff disposition are all things that are put on the back burner when it comes to their flights. Air France, KLM, Iberia, easyJet and Ryanair. Within the last 30 years they lost 6 aircraft with 148 fatalities. Your submission has been received! Garuda Indonesia: World's top mainline airline and top airline in Asia Pacific, 2. The table below lists the airline, the number of fatal events since 1970, and the year of the most recent event. 17 December 1973; EC-CBN; flight IB933; Iberia DC10-30; Boston, MA: The aircraft was on a scheduled international flight from Madrid, Spain to Boston, MA. The company bases its ranking on its monitoring of more than 100,000 flights a day and defines an on-time flight as one that arrives at the gate within 15 minutes of its scheduled time. I haven't even flown yet on this airline, yet feel compelled to warn everyone about its bizarrely inept and useless management. Unsubscribe easily. Europe * Details on analysis method Crashes by region United States and Canada Latin America and the Caribbean Europe Complete Vacation Packing List: Remember for your next vacay! The year of the airline's start of service is listed if it is later than 1970. The cookies is used to store the user consent for the cookies in the category "Necessary". This cookie is set by GDPR Cookie Consent plugin. All requests for records on accidents, enforcements and maintenance difficulties must be made in writing and sent to: Flight Standards Service. The maximum weight for your checked luggage must be 23 kg, and the sum of height, width, and length must not exceed 158 cm. The articles cover air safety incidents for Opinions expressed by Forbes Contributors are their own. Iberia is not bad, but they lost my luggage and put few resources into setting that right. It does not store any personal data. CONTENTS Overview Reviews Updated 02/09/2023 About Iberia This profile has not been claimed by the company. In making its evaluation,AirlineRatings.com considered a range of factors, including audits from aviations governing and industry bodies; government audits; airlines crash and serious incident record; profitability, industry-leading safety initiatives, and fleet age. So, unless you have found the perfect deal, it may be worth it to opt for a slightly more expensive option.. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Falstaff ist ein Medium fr kultivierte Genieer und erwartet von seinen Community-Mitgliedern einen respektvollen Umgang. Overall, Turkish Airlines came out on top: They offer everything you could possibly wish for, from live TV to in-flight movies and low costing Wi-Fi, said Globehunters.com. Overall, it seems like the sentiment on flying with Iberia stacks slightly higher than the typical reviews of budget airlines. Hawaiian Airlines: North America's top airline, 5. The plane had not changed and I was seated in a middle seat, first row. Using its safety rating tool, you can compare airlines to see how they stack up (or find the airlines ranked as the least safe so you know which have had more fatal crashes or other incidents in the past). Make the planning experience more fun by collaborating with your travel buddies!. Join our mailing list for the occasional dose of travel inspo! 3.0 21,738 reviews Legroom Seat comfort In-flight entertainment (WiFi, TV, films) Onboard Experience Customer service Value for money Cleanliness Check-in and boarding Food and beverage Airline Deals Search Iberia flights About Iberia Airline Alliance oneworld Airline Summary These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I paid in advance $40 per ticket to for the privilege of choosing my seats (two window and two aisle on the same row 28) and was placed in random seats on the back. Lenient large luggages for budget airlines. I told them that my final destination was going to be in another city, and the representative promised they would deliver it to the address that I'm providing them. When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. For the best in-flight entertainment, two different sites ranked the options. Beach Vacation Packing List [2023]: What to pack + tips! The cookie is used to store the user consent for the cookies in the category "Performance". Offers may be subject to change without notice. She assured me they would, now we are in Croatia and have been waiting 3 days for our bags. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. I was also attempting to add luggage but this didn't go through. A checked suitcase is always included in the business class. This website uses cookies to improve your experience while you navigate through the website. These cookies will be stored in your browser only with your consent. And if all this is not enough, I received the suitcase damaged! Obviously, this is a nightmare that I will have to deal with at Heathrow. Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features! Airline Safety Ranking Archive . Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff. Travel + Leisure magazine may receive compensation for some links to products and services on this website. We reserve the right to make changes to the information on the site without notice. Scroll down to see both lists: the worlds safest airlines and the safest low-cost airlines. Feb 3, 2023 01:45pm. Skymark Airlines: World's top low-cost carrier, 4. AirlineRatings.com analyzes 385 airlines, taking into account their safety, in-flight product, and now, COVID-19 procedures, to rate them according to a seven star system. I note that I called once at noon EST and once in the evening EST, so no matter what hours they work, a manager should be available at that time! Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. I have been trying to sort out a ticket refund, called customer service and after waiting 25 minutes for an agent, she could not hear me and dropped me. Cristina is a freelance writer currently wandering around Europe. The cookie is used to store the user consent for the cookies in the category "Other. This cookie is set by GDPR Cookie Consent plugin. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Every airline is losing luggage these days. According to Skift, Iberia's on time performance in 2018 was 90.05%. A new way to document and demonstrate airworthiness compliance and aircraft value. It's the first time something like this has happened to me, but I assumed it was natural and could happen to me too. Necessary cookies are absolutely essential for the website to function properly. Hawaiian Airlines was North Americas most punctual airline ahead of Delta and Alaska Airlines. After 2+ months, many emails, and many calls they just do not reply anymore. On high-occupancy flights where capacity on the aircraft is more limited, some hand luggage may be removed and placed in the hold, even if it complies with the regulations. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I should note that beyond that, they didn't give me any information about what to do during this time, and they didn't provide me with essential hygienic equipment to get by until my suitcase arrived. Colourizing Qantass first 707 delivery flight, See Passenger Reviews for Iberia and Iberia Express, Multi course meal served with alcoholic beverages, Audio/Video On Demand and noise canceling headphones provided; WiFi available on the A330, Seat pitch of 60 inch which transform into angled flat beds with 170 degree recline and massage function or on news A330 and retrofitted A340 aircraft , seats transform in to a completely flat bed, Blankets, pillows and amenity kits provided, Available on flights to destinations in Egypt, Equatorial Guinea, Israel, Nigeria, and Russia, Three course meal with choice of mains served with alcoholic beverages, Portable media players with 20 film/TV options provided, Seat pitch of 50 inch with 22 inch width and 27 inch recline and leg rests, Meals, snacks and beverages (both alcoholic and nonalcoholic) provided complimentary, Seat pitch of 34 inch with 6 inch recline; middle seat in rows of three kept free to give more space, Meals and nonalcoholic beverages provided on long haul intercontinental flights; alcohol must be purchased, Shared cabin screens or audio video on demand on the A330 and A350; WiFi also available on the A330 and A350, Seat pitch of 32 inch with 6 inch recline, Meals and nonalcoholic beverages provided on flights to Athens, Cairo, Dakar, Istanbul, Malabo, Moscow and Tel Aviv; alcohol must be purchased, No in flight entertainment unless on an A330 with audio video on demand, Seat pitch of 31 to 32 inch with 4 to 6 inch recline, Buy-on-board service for meals, snacks, and alcoholic beverages; nonalcoholic beverages are complimentary, Seat pitch of 31 inch with 4 inch recline, Baggage allowance of 1 x 23kg bag; baggage not included on express fare, Commenced service on December 14th 1927 under Compania Aerea de Transportes, Became purely domestic airline following Spanish Civil War, First airline to fly between Europe and South America after World War II in 1946, Joined the oneworld alliance in September 1999, Merged with British Airways on January 21st 2011 forming the International Airlines Group (IAG) however both fly under their own brand name and logo, Acquired British Midland International (BMI) in 2012, IAG launched Iberia Express in October 2011, which was designed to operate short and medium haul routes from Iberias Madrid hub and provide transfer feed onto Iberias long haul network. Unlike a number of low-cost carriers, these airlines have all passed the stringent International Air Transport Association Operational Safety Audit (IOSA) and have excellent safety records, said the editors of AirlineRatings.com. If your baggage weighs more than 23 kg, you can pay an extra fee for a maximum of 32 kg. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing. Luggage exceeding this weight is not allowed.. JetBlue ranked first among the 10 major U.S.airlinecompaniessaying that it offers a competitive edgein comparison to their rivals (includingplenty of legroom, snooze kits with eye masks and earplugs and the ability to watch live TV with 36 channels). Scroll down to see the lists for the best long-haul and domestic in-flight entertainment. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances. These cookies ensure basic functionalities and security features of the website, anonymously. Iberia has over 1000+ flights every day to 135 destinations in 47 countries. Qantas, the popular Australian airline that has operated for over 100 years, was ranked this year's safest airline and has consistently received high ratings for its safety. People mostly complain about poor customer service, which seems impossible to contact. If you get pre-flight jitters, you're not alone. We reserve the right to make changes to the information on the site without notice. These are the world's safest airlines, according to AirlineRatings.com. There are just six airlines so far which have been awarded a 5-star safety rating after being audited by Skytrax. I then asked for agent to take note of my phone number in case called dropped. Copa Airlines: Latin America's top airline, 3. You also have the option to opt-out of these cookies. 2023 AeroInside. AeroInside is part of the Tiny Ventures Network. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Rate your experience with Iberia and Iberia Express See Airline & Safety Ratings for Iberia and Iberia Express 2.7/10 From 76 passenger reviews PASSENGER REVIEWS Erika from Puerto Rico - August 2, 2022 Flew Business Class Overall Score 1/10 Overall Value for Money Seat and Cabin Space Customer Service In Flight Entertainment Meals and Beverages The Iberia staff should all be fired immediately. We didnt receive our clothes until the day before we had to come home. Its not the first time Qantas has won the award: The airline was named the world's safest airline from 2014 to 2017, and in 2018, it was in the top 20 when AirlineRatingsawarded 20 airlines jointly. They promised a reimbursement. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. We ended up having to take a bus from Boston back to NY and just missed our week in Spain because of the disgusting staff who laughed and actually danced in front of us while I sobbed asking why we werent able to get on our flight. According to Iberia Airlines reviews online, you may have to wait for hours on the phone before being able to talk to their customer service department. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Explaining the Star Rating Levels A-Z Index of Airline Ratings Iberia Iberia Rating Summary The email service also seems to be useless. AirlineRatings.com analyzes 385 airlines, taking into account their safety, in-flight product, and now, COVID-19 procedures, to rate them according to a seven star system. Vacation Packing list [ 2023 ]: What to pack + tips cookie to store the user consent the! Youtube pages Leisure magazine may receive compensation for some links to products and on. 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