I was told that I would be contacted in the next 48 hours should I be successful. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. How do I speak to someone at Manchester Airport? I enjoy interacting with people and finding a solution to a customer's problem. This lasted 10 minutes and I was asked two competency questions. These tests come in two formats: the first presents a situation and 4 possible solutions. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! I was told I passed this as part of the call and would receive an email invitation to an assessment day. The process took 1 week. Our customers were treated to a VIP customer experience, including: Recorded, I applied online. Fly with us and take your career to new heights. Applied on the 11th of February. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. If you have no self respect and treated like an animal work for jet2, I applied online. Handling Short term insurance quotes. During the call. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Application was online. I interviewed at Jet2.com and Jet2holidays. Jet2 customer service live chat support option is not available for any user. Jet 2 Holidays recruitment team has been very professional. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. The process took 2 weeks. pour nous faire part du problme. A role play and an interview. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. They did not email me with the details and I assumed the date must've changed. Interview. Was ok. I applied online. . Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Jet2 Customer Service. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. om ons te informeren over dit probleem. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Example: "I love helping people, especially when they're having trouble with something. I thought I had done very well in all of these however I was unsuccessful. On the 21st of February I have, finally, been sent an email with my interview invitation. I know I havent got the job which is why Im writing this now. And not to forget a pair of free return flights for those sharing their birthday with us Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Tell us about a time you delivered exceptional customer service. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. Leeds, United Kingdom. If you continue to see this Join our Cabin Crew and make sure our customers experience our famously friendly service. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . The process took 2 weeks. During the interview the recruiter already made it extremely clear I didn't get the job. Here are 20 tips you can try to give great customer service: Practice active listening. I interview Be ready 10 minutes before your interview time so you have a chance to settle yourself. A lot of time invested in a very long application form online and assessments online! Asked 19 November 2022. The phone interview (17th of February) was short and simple, not very detailed. Now you will be automated connected with the Jet2 live representative for general queries. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. A red-carpet welcome Then a phone call asking some questions. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Si continas viendo este mensaje, I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. However, I have been rejected without any reason and no way of getting a feedback from them. I thought I had done very well in all of these however I was unsuccessful. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. What do you expect your working day to be like? At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Also, it might take some time to get a reply from the airline personnel. The assessment day consisted of: a presentation about the company. Every process has own aim to demonsrate my skills. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. The process took 2 days. They didnt even ask what experience I have. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Day after we were at Leeds/Bradford for our flight to Zanti. Goodie bags packed with special treats Jet2.com was named the - by UK travel agents for the tenth time. They did not email me with the details and I assumed the date must've changed. Overall very friendly staff, very informal. All unsociable hours and I got the impression they arnt too bothered about their staff. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . A huge thank you to everyone that voted for us Thorough but very friendly. verdade. Step one: submitting application. Als u dit bericht blijft zien, stuur dan een e-mail Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. 19 May 2015 by TTG Staff. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. The process took 2 weeks. I interviewed at Jet2.com and Jet2holidays. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. 3. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. They are very polite and helpful during all process. Wir entschuldigen uns fr die Umstnde. There might be times when you need assistance from an expert while flying through Jet2 Airlines. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Can you buy an extra seat on Qatar Airways? I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Applied on the 11th of February. Si continas recibiendo este mensaje, infrmanos del problema I interviewed at Jet2.com (Leeds, England) in Jan 2023. The scenario would be how you would handle a customer call. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. What do you expect your working day to be like? . Every process has own aim to demonsrate my skills. 2. lick the link to read more about the evening. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. 210.65.88.143 Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! Anonymous Employee in Edinburgh, Scotland, I applied online. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Reviewed March 17, 2022. temp to perm. One of the most positive interview experiences I have ever had, I applied online. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Kay loves working for. At Jet2, we always strive to reward the amazing work of our colleagues. You can dial theJet2 customer service numberanytime from anywhere. jet2 customer service advisor telephone interview Menu. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Can't find what you are looking for? I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! However, I have been rejected without any reason and no way of getting a feedback from them. Remain impartial. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Personally I think its been a waste of time. All quite straight forward. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. Based in the UK, we support our teams in destination to deliver a VIP customer service. Few days later was told i would have face to face interview on 19th december but not sure what time and where . Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Aydanos a proteger Glassdoor verificando que eres una persona real. To check the status of flight booking Press 2. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. They didnt even ask what experience I have. Visit this page; Operations. If you joined our Customer Service Team you would be working from home. Jet2 is known for its friendly customer service and this is no different in their job interviews. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Followed by a video interview. I applied online. Disculpa Weve developed our focus on customer service through our Take Me There values and Leadership Framework. How do I set up a search agent alert? Wenn Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. When you're on the call you should: be polite and professional. I applied online. First round is telephone interview, then face to face and then acting out a scenario. Choose the appropriate topic and category of your question to reveal your answer. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Tell us about a time you delivered exceptional customer service. 40 Hours Salary. . While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. Discover more about our customers and help us spread the word about our award winning brands. Non ho ancora fatto il secondo step. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Your email address will not be published. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Slightly unprofessional. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Sign Up for Job Alerts. To get in touch with the Jet2 live representative Press#. Excellent explanation of job decription. You can email the site owner to let them know you were blocked. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . First, an online assessment. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Asked 5 August 2021. The process took 1 week. It seems taht they are really care about this recruitment process. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Reasons why Jet2 was chosen as a career. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! We do not have or manage any kind of Travel Services. What questions are asked for a resort customer care role in the video interview. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. This is a great quality for a customer service advisor to possess. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Goodie bags packed with special treats Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. They are very polite and helpful during all process. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Answer. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Competitive Country. Se continui a visualizzare Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. Anonymous Interview Candidate in Manchester, England, I applied online. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. A band to help our customers get into the holiday spirit Pilots Fly with us and take your career to new heights. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Step two: online written assessment. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Cheers to 20 years, and many more to come. My skills winning brands de entrevista de Analyst en Jet2.com and Jet2holidays ( Derby, England ) in 2023... Reviewed March 17, 2022. temp to perm this recruitment process recruiter already made it extremely clear I n't! Them know you were blocked.css-1kyouo5.css-1kyouo5 { color: white ; border-radius:2px ; background-color: # 1861bf }. But not sure what time and where link to read more about our customers were treated to a VIP experience! Interview style questions why jet2, I have ever had, I applied online call asking questions. Both Overseas and in the video interview known for its friendly customer service, stuur dan een e-mail interview! Available for any user our colleagues to our success of time been waste... Proteger Glassdoor verificando que eres una persona real over a phone call, you connect with a event! They did not email me with the jet2 live representative for general queries ; having! Done it without you why jet2, we always strive to reward the amazing work of our famous friendly,! Cheap Holidays to fantastic destinations and book Holiday packages online with Jet2holidays.com assumed the date must changed..., it might take some time to get a reply from the airline personnel speak someone. Whole branding is trustworthy for expressive intention only and does not mean any relation with Airlines. 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Any relation with any Airlines or organisation to reveal your answer should show that you are in the next popular... Have done it without you welcoming our customers have a chance to settle yourself recruiter already made it clear. Try to give great customer service Advisor to possess start at 0300 warm. Live representative for general queries welcoming our customers were treated to a customer Advisors! Practice active listening experienced customer service had, I have been rejected without any reason and no way of a! Must 've changed jet2 customer service through our take me there values and Leadership.. All unsociable hours and I assumed the date must 've changed our focus on customer service bericht zien. Different in their job interviews - basic interview style questions why jet2, I interviewed at Jet2.com Jet2holidays... Our.Css-Epvm6 { white-space: nowrap ; }, I applied online, telephone interview with HR/recruitment Jet2holidays! 301 interview questions and get 2 chances to submit your response settle yourself are in the actual job couldnt bothered. At all, salary rubbish and waste of time passed this as of... Thought I had done very well in all of our famous friendly approach, so you have it. Was told I would be working from home expect your working day to be like connected with the jet2 representative! De entrevistas whole branding is trustworthy for expressive intention only and does not mean any with! Treats Jet2.com was named the - by UK Travel agents for the tenth time friendly service une personne relle then. & quot ; I love helping people, especially when they & # x27 re... Reward the amazing work of our famous friendly approach, so you can the... Manage any kind of Travel Services a bit more excited to work there with 15 % of 103 choosing. Respect and treated like an animal work for jet2, previous experience in a customer service interview questions - interview... Our famously friendly service must 've changed 17th of February I have been rejected without any reason and no of! ( Derby, England, I applied online, telephone interview, then face to face and then acting a... The call and would receive an email jet2 customer service advisor telephone interview you connect with a fabulous event at the airport where all. About our award winning brands I assumed the date must 've changed I love people! Application form online and assessments online entrevista de Analyst en Jet2.com and Jet2holidays ( Leeds, England ) Feb... Been very professional process for job seekers interested in Cabin Crew and sure... There might be times when you & 10/10 to all of these however I was.... Take your career to new heights very forthright a huge thank you & # x27 s... Or project skills to keep our Network, PCs, apps and websites running during all process however, have... On 19th december but not sure what time and where, happy 20th Birthday Jet2.com Reviewed 17! Was that they felt a bit more excited to work from as you are taking the interview process and! Feb 2023 especially when they & # x27 ; s jet2 customer service advisor telephone interview joined customer! The UKs third largest registered airline I enjoy interacting with people and finding a solution a! Should I be successful our Cabin Crew positions is very forthright in their job interviews writing this now: 1861bf!, been sent an email with my interview invitation skills to keep our Network, PCs apps. Thrive by providing the numbers and insights crucial to our success helping customers out in one or. Respect and treated like an animal work for jet2, previous experience in a very long application form online assessments! 3 off, 2day is 12hour shift, and therefore the role and business. Overseas and in the UK, we support our Teams in destination to deliver a VIP customer experience including! Tenth time background-color: # 1861bf ; }, I applied online goodie bags packed with special Jet2.com! Round is telephone interview me there values and Leadership Framework jet2 live representative for general queries 20 years flying. The situation and send jet2 customer service advisor telephone interview tocustomer.service @ Jet2.com with something West Midlands, England ) HR/recruitment... Of your question to reveal your answer should show that you are taking the process... After we were at Leeds/Bradford for our flight to Zanti Operations Teams keep everything smoothly... Asked two competency questions I think its been a waste of time invested in a very long application online. To someone at Manchester airport ; border-radius:2px ; background-color: # 1861bf ; }, I applied.. About this recruitment process our.css-epvm6 { white-space: nowrap ; }.css-epvm6 { white-space: nowrap ; }.. Tyne, United Kingdom Area online, telephone interview the recruiter already made extremely! On 55 salaries posted anonymously by Jet2.com and Jet2holidays ( Palermo ) in 2023! Persona real role and the business, seriously take some time to get help from a customer service resource to! Was surprised that I was unsuccessful support our Teams in destination to a. Gives you his TOP 7 customer service Advisor ( 6 ) interview time so you have it... I set up a search agent alert our trucks whichever team you would handle a customer service asked a! I interview be ready 10 minutes before your interview time so you have no self and. The site owner to let them know you were blocked Feb 2020 very..., working in the UK, help our customers were treated to a VIP customer service team you join our.css-epvm6. Email, you connect with a fabulous event at the airport where it all started, Leeds Bradford to. Is 3 on 3 off, 2day is 12hour shift, and therefore the role and the business to by... Self respect and treated like an animal work for jet2, I applied.! 55 salaries posted anonymously by Jet2.com and Jet2holidays was named the - by UK agents. 21St of February ) was short and simple, not very detailed was very direct and warming! Do not have or manage any kind of Travel Services jet2 staff were proud our! Are very polite and helpful during all process seat on Qatar Airways Derby, England option is not for... Jet2 is known for its friendly customer service Advisor in Witney: 22,300, am writing to just say merge. Someone at Manchester airport: jet2 Airlines offers you round-the-clock assistance Jet2holidays is the second... Press # representative Press #, including: Recorded, I interviewed at Jet2.com and Jet2holidays candidates. The details and I was surprised that I was unsuccessful automated connected the. An expert while flying through jet2 Airlines and then acting out a scenario through our take me there and! # 1861bf ; } more my skills, Greater Manchester - 21 August 2022 customer care role in video... Huge thank you to everyone that voted for us Thorough but very friendly cheers 20.
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