Sanctuary housing 9 missed appointments to service the boiler ,no one calls to let you no they aren't coming ,over two hours to get through to repairs on the phone and then have the audacity to send me a threatening letter saying I refused entry !! Most of these attempts were unsuccessful although it has noted that it managed to identify a faint smell on a couple of occasions (that could not be linked to any specific flat) and that it provided the resident with a new air freshener. Advice can vary depending on where you live. Explain what action can be taken to resolve the complaint. It goes against our guidelines to offer incentives for reviews. If an abandoned vehicle is on a Sanctuary property, we will contact the registered keeper to discuss removal. WR1 3ZQ. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. Do you agree with Sanctuary's TrustScore? The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. Sanctuary. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. After testing, it transpired that the flooring was partly made of asbestos. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. Instead, theyre full of the info you need to get things sorted. Q: I live in a rental building in Harlem and have always worked from home. Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? Worcester, Worcestershire Not only does fly-tipping pose a risk to people and wildlife, damage the environment and spoil the enjoyment of our towns and countryside, it also costs a lot of money to clear up. Hopefully, your neighbors feel that way and will make the effort. I can't thank resolver enough. Hi can i access information from sanctuary housing about how they dealt with my complaints about 2 floods and leaking radiators which is still ongoing, i would like all information from 01/01/2021, do i request a SAR for all the times ive complained and there responcse to be sent to me by email,all i get off them is i will send the department an email thanks. The resident is an assured shorthold tenant and her tenancy began on 31 March 2017. All Rights Reserved. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. The residents reports of ASB to the landlord from February 2020 to March 2021 consisted of allegations of noise nuisance, drug use at the block, cigarette smells entering her home and breaches of lockdown restrictions by neighbours. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. were completed in all instances these enforcement measures were in accordance with the landlords ASB procedure and therefore appropriate actions. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. The parents or caregivers could put thick pads down in one room, giving the children a designated area to romp. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. Confirm in writing the outcome of our complaint and any proposed actions, along with what the next steps are if you are not happy with the outcome. All rights reserved. Keep a log of the disturbances, noting the dates, times and types of noises. It also advised that housing benefit is paid four weeks in arrears but, as the residents tenancy agreement requires her to pay rent in advance, she effectively needs to be four weeks in rent credit at the time housing benefit is paid into her account. You will need to provide as much information as possible to help us investigate your issue, including: What the impact on you and your family has been, What you would like us to do to put things right. 19059R. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. You might need these details if you take the problem further. Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. Consumer guides, newsletters, surveys and more! Sanctuary. L0247 To view the Sanctuary Housing Association contact details press the button below. Cars near the property for a short period of time. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. The resident submitted a complaint by email on 26 September 2020. The only number that picks up the phone. Their accounts of what has happened are summarised below. Avoid at all costs! A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. Worcester, Worcestershire In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Now that winter is here, they never seem to go out. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. We know that sometimes things can go wrong. They could remind them to use their inside voices. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. Tell your neighbour how their behaviour is affecting you and what would help. To help you get the best response from your Sanctuary Housing Association complaint Resolver guides you through every step of the process. Please be aware that untaxed or SORN vehicles are not allowed to be parked in communal areas such as car parks or access ways. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. potential criminal behaviour. It, interviewed the resident, used appropriate investigation methods, liaised with third parties such as the Police, raised concerns with neighbours and t, formal enforcement action where evidence of ASB, established. As a subscriber, you have 10 gift articles to give each month. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. Anyone can write a Trustpilot review. The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. Take 3 minutes to tell us if you found what you needed on our website. Read what we're saying about a range of issues. Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. Find out how we combat fake reviews. The Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their residents. You don't need to wait until the end. My neighbours are causing me problems with anti-social behaviour, and the council doesnt The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. In response to the residents reports, the landlord has noted that it interviewed other neighbours and potential perpetrators on numerous occasions, conducted block walkabouts and reviewed CCTV footage on several occasions, asked the resident to complete diary sheets (which she refused) and involved the Police where there was evidence of. Absolutely. The worst company to, actually ring to speak to a person. A big hurrah for the outcome! 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