Delta kicks a California family off an overbooked flight. The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. The employee reportedly told them: You have to give up the seat or youre going to jail, your wife is going to jail and theyll take your kids from you., I Am Not Going! New Footage Shows United Airlines Passenger and Police Arguing Before Hes Dragged Off Plane. Brian and Brittany Schear of Huntington Beach, Calif., told KABC-TV in Los Angeles that they were returning from Kahului Airport in Maui with their two toddlers. Most notoriously, United Airlines settled with a Kentucky doctor, David Dao, after security dragged Dao out of an airplane when he wouldnt give up his seat so a crew could get to Louisville. Wednesdays video comes amid a period of dire public relations for the air travel industry, following several high-profile instances of airline staff apparently mistreating customers. Schear explained that his toddler had been strapped into a car seat in his own seat on the destination flight, but the agent brushed him off. This is what delta did to us last week. On the video, Brian Schear can be heard talking with a person off-camera -- it is not clear whether that person is a Delta employee, a security officer, or somebody else. Stay up to date on the news from Silicon Valley, and how to take back control of your data and devices. Thats not right.. A Southern California father said he and his family were booted from a Delta flight after they declined to give up a seat they had bought for their teenage son and were attempting to use for his 2-year-old sibling. In its statement about the incident, Delta says: "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation. She also writes about immigration. A spokesman said the flight was not overbooked. On its website, Delta recommends that parents buy seats for children under twoand put them in an approved child-safety seat. Do you want to get off on your own, or?, In a statement Thursday afternoon, a Delta spokesperson said the company has reached out to the Schear family to refund their travel and provide additional compensation., We are sorry for the unfortunate experience our customers had with Delta, the statement reads in part. They wanted to put one of. Theirs is the latest in a string of videos . Congress held two hearings this week on airline customer service - a response to the video of Chicago airport security officers dragging a 69-year-old man off a United Express flight to make room for crew members who were traveling for work. The couple captured the incident on video and uploaded the footage to YouTube. According to his LinkedIn site, Brian Schear has made a career in business in Orange County. Later in the video, an agent can be heard tellingSchear that according to Federal Aviation Administration regulations, his 2-year-old son could not occupy a seat during the flight and would need to sit in an adults lap. Video: family with 2 young children booted from Delta flight. "According to the rules we're pulling up right now, he technically cannot be in a car seat," a crew member says of the 2-year-old, apparently referring to the child having an "infant in arms" ticket. He then describes how he and his family had gotten onto the plane after passing through multiple checkpoints in the airport and at the gate, where the airline could have stopped them before they took their seats and set up their two toddlers in car seats. On the video, Brian Schear can be heard talking with a person off-camera - it is not clear whether that person is a Delta employee, a security officer, or somebody else. Its website reads, ConditionReports.com provides an innovative Software-as-a-Service cloud technology solution for the automotive remarketing industry to create world class vehicle condition reports.. "I'm just letting you know from this point on, this plane will not go anywhere until you guys choose to go. Brian Schear said the family had initially purchased a ticket for their teenage son on the red-eye flight, but decided to send him home early so that their 2-year-old could have a seat on the plane. We did not receive a refund and had to purchase all new tickets the next day. Thats not right.. Fugitive in $18 million COVID fraud scheme extradited to U.S. 20,000 people may have been exposed to measles at Asbury University revival, Why irate passengers are bad for airline stocks. Find Brian Schear's phone number, address, and email on Spokeo, the leading online directory for contact information. Schear disputes this claim, arguing that the boy had his own seat on their earlier flight to Hawaii and that itd be safer for him to remain in his car seat, rather than being held in his mothers arms. You will hear them lie to me numerous times to get my son out of the seat.The end result was we were all kicked off the flight. Some people are upset at the way iPhones charge. An agent toldSchear that unless he complied, he would have to leave the plane, which had yet to take off. So were getting off this plane no matter what now?Schear asked. Schear then suggests that his wife could hold one of the toddlers during takeoff and then put the youngster in the car seat. Thats not right, Schear responded. They oversold the flight. You kicked a family off a plane for following FAA rules. Federal regulations do not bar changing the name on a ticket as long as the new passenger's name can be run through a data base before the flight, according to a Transportation Security Administration spokesman. 801.709.2666 Spanish Fork - 801.798.9000 Delta Airlines passenger Brian Schear said he was told by airline staff that he and his wife would be thrown in jail unless they removed their 2-year-old son from a paid-for seat on an overbooked flight. "Great customer service. ", After flashing a thumbs-up, Schear then rises, saying, "We need someone to help with our car seats, to carry them off.". A different employee approaches the family and tells Schear that his younger son cannot sit in a car seat during the flight due to age restrictions. "I mean, you and your wife will be in jail and your kids will be put in foster care. The incident has brought up several questions about aviation rules, from Delta's widely shared airline policy that children who are at least 2 years old must have their own paid seats to the Federal Aviation Administration's recommendation of car seats for kids who weigh between 22 and 44 pounds a range that includes most 2-year-olds. A video of the April 23 incident was uploaded to YouTube on Wednesday and added to the list of recent encounters on airlines that have gone viral, including the dragging of a bloodied passenger off a United Express plane. Then, there was the case of a man on a flight to Milwaukee, who was kicked off the plane when he used the bathroom. You can watch the video below. Youre saying youre going to give that away to someone else when I paid for that seat. Brian and Brittany Schear, from Huntington Beach, Orange County in Southern California, told NBC News they had already boarded the April 23 flight from Maui to Los Angeles with their two. It also touched on the requirement that a person occupying a seat on a plane must be named on the ticket for it. Congress held two hearings this week on airline customer service a response to the video of Chicago airport security officers dragging a 69-year-old man off a United Express flight to make room for crew members who were travelling for work. I have two infants, he said, and nowhere to stay. In video posted to YouTube on Wednesday, Brian Schear of Huntington Beach is seen arguing with airline staff after hes asked to relinquish a seat that he says he purchased for one of his kids. The eight-minute video shows Brian Schear arguing that he has paid for the seat, while crew members try to convince him to give up the seat, on a flight Mr Schear claims was overbooked. Most notoriously, in April, Chicago aviation officers violently removed Dr. David Dao, a Kentucky physician, from a United flight after Dao refused to relinquish his seat. We can all sit here all night," says the Delta representative. Were going to be in jail and my kids are going to be what? Schear interrupted. hennessy privilege limited edition / what is mc hammer doing now 2020 / brian schear delta settlement. Job interview questions and sample answers . "That is not up to me," responds the flight attendant. Brian Schear insists to the employees that the family had taken a Delta flight earlier in the week from Los Angeles to Maui with their son fastened in a child safety seat and placed in an . "Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. @brianschear @YouTube @CNN @Delta @FoxNews @ABC @CBSNews @nytimes Learn airline policy. Delta Airlines has issued an apology after removing a young family from an overbooked flight that was caught on camera. That did not happen in this case and we apologize., Related: Passenger Kicked Off Flight After British Airways Refused To Allow His Childrens Nanny To Join Him In Business Class, Passenger Kicked Off Flight After British Airways Refused To Allow His Childrens Nanny To Join Him In Business Class. In yet another incident in a series of overbooking mishaps in the airline industry, an entire family was kicked off of a Delta flight traveling from Hawaii to Los Angeles because they refused to allow the 1-year-old son to sit in the seat they purchased. That did not happen in this case and we apologize.". What should you do if you get bumped by an airline? It's the smart and right thing to do so that everyone in your family arrives safely at your destination.". The Schears said they were then forced to find their own hotel, transportation and purchase new tickets for a flight the next day all after midnight. Name changes are not permitted.. "That did not happen in this case and we apologize.". A Delta Airlines jet is prepared for flight at the Salt Lake International Airport August 12, 2005 in Salt Lake City, Utah. Delta Air Lines said it was sorry for what theSchears went through. Brittany Schear said she was most upset that the employee had threatened them with jail, and the removal of their children. According to The Wrap, the Schear family's flight from Hawaii to Los Angeles was overbooked when an airline employee asked them to have their 2-year-old son sit on their lap for the flight instead of in the seat he was occupying in his car seat.. Delta says on its website that tickets cannot be transferred and name changes are not allowed. The dispute was over the seat. Powered and implemented by FactSet Digital Solutions. Schear, speaking to KABC News, said that he, his wife and two of their three children, ages 1 and 2, were traveling on a red-eye flight from Hawaii to Los Angeles last week. A voice is heard telling Schear that refusal to disembark would be "a federal offense" and that "you and your wife would go to jail.". Now a video of the incident is going viral. YouTube/Screenshot by NPR Delta Airlines is the latest airline to raise controversy after removing the Schear family of Huntington Beach, California, from flight 2222 from Maui to LAX on April 23. Market data provided by Factset. 2009 chevy silverado center console lid replacement; tess gerritsen net worth I bought that seat youre saying youre going to give that away to someone else when I paid for that seat. Brian Schear is demanding an apology from Delta Airlines after he was told by an airline staffer he needed to give up his one-year-old son's seat. 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